Responsibilities
· Communicate with customers via telephone and written correspondence regarding technical questions and issues related to Microsoft SQL Server and Developer technologies
· Analyze problems and develop solutions to meet customer needs; may involve writing code
· Actively share knowledge with other engineers and develop efficient customer solutions
· Learn prerelease products for effective support upon release
· Write technical articles, whitepapers, training documents, other content
· Ability to effectively work with senior technical staff as well as development teams
· Develop specialty skills thus becoming a point of escalation
· Install and configure SQL Server instances on cluster nodes.
· Implement backup & restore stategy according to industry best practices.
· Fine tune database and application performance.
· Hands on experience of deploying web builds using automated scripts.
· Ability to configure replication, full-text search, linked servers etc.
· Well versed in using BI tools
Basic Qualifications
· Experience in a customer facing or customer support role
· Experience in troubleshooting and problem solving role
· Experience in a team environment
· Experience with Windows OS
· Experience with Relational Database management systems and concepts
· Experience with SQL Server 2000/2005 or an equivalent database product
Preferred Qualifications:
· Degree in CS, or equivalent in work experience
· Experience in software development
· Product Support experience and/or Customer service experience
· Excellent spoken and written communication skills
· Effective Learning Skills
· Experience with basic debugging
· Demonstrated ability to handle technically challenging situations, including the appropriate use of all available resources
· Demonstrated ability to communicate effectively with development on complex technical issues as well as with executive level management on complex technical issues in audience acceptable terms